Frequently Asked
Questions by Companies

Where does Airwork operate?

Airwork is quickly expanding across North America, but currently operates in:

Canada:

1. Greater Toronto Area
2. Greater Ottawa Area

USA:

1. Greater Houston Area

If you are interested in finding workers outside of the current operational regions, please contact us at hello@airwork.io.

What does it cost to hire workers through Airwork?

There are no hidden fees or charges! Airwork charges a flat 30% platform fee on top of the hourly wage of the worker. This 30% fee includes all expenses related to worker sourcing, vetting, background checks, regional workerplace safety insurance (WSIB, OSHA, etc), and payment fees.

Workers get paid the same day, you get billed once a month and automatically charged to your corporate credit card, so you don't need to think about any of this at all.

What type of roles does Airwork offer?

Airwork offers a variety of on-site roles across 8 industries, ranging from general labor to skilled labor roles:

1. Logistics and supply chain
2. Manufacturing
3. Construction
4. Self-storage
5. Facility services
6. Commercial printing
7. Event staffing and catering
8. Restaurants and hospitality
9. Consumer services (renovations, landscaping, etc)

If you need workers for a different space or role, contact us at hello@airwork.io.

How do you ensure worker quality?

All Airworkers are vetted to ensure you have the best workers for your team. We start by filtering for relevant experience in resumes, before inviting them to a Zoom interview. We gauge for ability to follow instructions, English fluency, ability to learn, ability to handle different packages/materials, prior experience, and relevant certifications. If all passes, they will be invited to join the Airwork network.

To ensure we maintain worker quality long term, you'll be able to rate and review workers once they complete their shifts. Any worker with consistent reviews below threshold will be suspended from the platform.

Are Airworkers employees of Airwork or us?

Airworkers are legally considered Self-Employed Individuals, so they are neither your employees nor ours. Instead, they will be contracting their services to you via the Airwork platform. This also means you are relieved of benefits/CPP/EI remittances.

Are your workers insured?

All Airworkers are covered under Airwork's insurance umbrella within that region. For example, if you're in Ontario, workers are covered under our WSIB group insurance. If you need a copy of our clearance for your region, email gary@airwork.io.

How do I start requesting workers?

Feel free to sign up directly here or email us at hello@airwork.io and we will help you set up an account.

Can I hire an Airworker that I like?

Yes! We are always happy when Airworkers are offered full time employment with our partners. There is a $3000 fee if you have used less than 500 billable hours on Airwork for your business. If you've used 500 or more billable hours, it's free!

How do I cancel a shift?

Cancelling a shift can be done on the website, by emailing us at hello@airwork.io or by calling us at (647) 490-8081. As Airwork aims to provide the best experience to both workers and employers, there are charges associated with cancelling open shifts depending on when the shift starts and when you cancel:

• Cancelling over 24 hours prior to shift start time incurs no charges
• Cancelling between 12-24 hours prior to shift start time incurs a 50% charge on the total estimated wages. This is to compensate workers who have committed to your shift and would likely not be able to find anything else for the allotted time
• Cancelling less than 12 hours prior to shift start time incurs a 100% charge on the total amount to compensate workers for the lost shift